Shipping & Returns

Domestic Delivery

 

We offer standard rate for shipping Australia wide!

 

Deliveries will usually arrive in 2-7 working days, between 9.00am and 5.00pm, Monday to Friday. Australia post will handle all domestic deliveries.

Please expect delays due to the current Covid Circumstances.

 

All deliveries are sent via Regular Post with Tracking or Express Post and a signature is required. Should there be no one present to receive the delivery, a card will be left instructing the receiver to pick up their item from a local post office.

 

International Delivery

 

Shipments are sent via Australia post and will usually take between 7-21 working days to arrive depending on length of time held at customs. Deliveries to New Zealand usually take 5-10 working days. Byou Designs cannot accept responsibility for any duties and taxes incurred where applied by your local customs. 

Byou Designs cannot be held responsibility for lost packages due to Aus Post & where proof has been provided of shipping.

 

Returns

 

Please note:  Costume/Fashion jewellery is usually of a more delicate nature than fine jewellery, and should be handled and worn with care at all times. 

 

We want you to enjoy your shopping experience with Byou Designs, should you want to return your purchase for exchange ( excluding Earrings and Piercings ) due to hygiene and health safety COVID 19 Circumstances ) we offer you our 2 Day Return Policy on  purchases. 

 

All goods excluding (earrings and piercings) should be returned in their original condition, packaging & unworn, with their original receipt or other relevant proof of purchase (invoice, bank statement or email confirmation from Byou Designs).   The buyer will incur the postage cost when sending the items back.

Exchange

If you would like to exchange your purchase excluding (earrings and piercings) for another piece, we will happily do this for you. Buyer to pay for Return and Replacement. If there is a difference in price the amount will be payable via a PayPal Invoice. Unfortunately we are unable to offer free postage on your return,Buyer to pay return and replacement item shipping, there will be a $9.15 postage charge for your replacement piece to be sent out.

 

Refunds

We are happy to offer you a refund for your return, provided the item is returned in its original condition, packaging, unworn & within 2 days of purchase date.

 

For return the buyer will incur the postage cost when sending the items back.